Privacy Policy

1. Introduction

 

Welcome to HK Hammam & Spa. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your data when you visit our website ( https://www.hkhammam.com ), use our services, or interact with us in any way.

 

By using our services, you confirm that you are over 13 years of age and agree to the practices described in this policy.

 

HK Hammam LTD is the data controller responsible for your personal data (referred to as “we,” “us,” or “our” in this policy).

 

2. Contact Details

 

If you have any questions about this privacy policy, please contact us:

 

HK Hammam LTD

 

📍 Address: 11 Cambridge Parade, Great Cambridge Parade, Enfield, England, EN1 4JU

 

📧 Email: info@hkhammam.co.uk

 

📞 Phone: 0203 441 9797

 

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at  https://www.ico.org.uk . However, we would appreciate the opportunity to address your concerns first.

 

3. Information We Collect

 

Personal data refers to any information that identifies you. The types of data we may collect include:

 

A. Personal & Contact Information

 

• Identity Data: Full name, date of birth, gender, marital status.

• Contact Data: Email, phone number, billing & delivery addresses.

 

B. Financial & Transaction Data

 

• Payment Details: Bank account or card payment information.

• Transaction Data: Records of purchases and bookings.

 

C. Technical Data (Website Usage)

 

• Device Information: IP address, browser type, time zone, and operating system.

• Usage Data: How you interact with our website, booking system, and services.

• Cookies & Analytics: We use cookies to improve user experience (see our Cookie Policy for more details).

 

D. Health & Wellness Data (Sensitive Information)

 

To provide safe and effective spa treatments, we may collect:

 

• Medical history (conditions, treatments, allergies, medications).

• Skin concerns, pain levels, areas of tension, and stress levels.

 

You will be required to complete a health consultation form before receiving treatments. Your explicit consent will be obtained before processing this data. We retain this information for 3 years after the last service provided, in compliance with industry regulations.

 

4. How We Collect Your Data

 

We collect your data in several ways:

 

A. Direct Interactions

 

You provide data when you:

 

✔ Book an appointment or purchase services.

✔ Subscribe to our newsletter or request marketing.

✔ Fill in consultation or consent forms.

✔ Enter a competition, prize draw, or survey.

✔ Contact us via phone, email, or in person.

 

B. Automated Technologies

 

We collect technical data through:

 

✔ Website cookies and tracking tools (Google Analytics, Wix).

✔ Security monitoring to protect against fraud and unauthorized access.

 

C. Third-Party Sources

 

We may receive personal data from:

 

✔ Advertising and social media platforms (Google, Facebook).

✔ Payment processors and booking software.

 

5. How We Use Your Data

 

We only use your data where legally permitted. The main purposes include:

 

✅ Providing Spa & Wellness Services – Booking, payments, treatment records.

✅ Customer Communication – Appointment confirmations, reminders, updates.

✅ Marketing & Promotions – Sending you offers, news, and events (with your consent).

✅ Business Operations – Analyzing sales trends, improving services.

✅ Legal Compliance – Meeting tax, insurance, and regulatory obligations.

✅ Fraud Prevention & Security – Ensuring the safety of our business and customers.

 

You can opt out of marketing emails at any time by clicking “Unsubscribe” or emailing us at info@hkhammam.co.uk

 

6. How We Share Your Data

 

We do not sell your data. However, we may share information with:

 

• Service Providers: IT, booking, and payment processing companies.

• Legal Authorities: If required by law, for fraud prevention, or security reasons.

• Business Transfers: In case of a merger or business sale.

 

All third parties are required to comply with data protection laws and maintain strict confidentiality.

 

7. Data Security

 

We take your privacy seriously and implement security measures to protect your data from:

 

✔ Unauthorized access or disclosure.

✔ Accidental loss or alteration.

✔ Cyber threats or hacking attempts.

 

Sensitive data (e.g., medical records) is stored securely, with access restricted to authorized staff only.

 

8. Data Retention

 

We retain personal data only as long as necessary:

 

📌 Booking & Transaction Records: Kept for 6 years (for tax & accounting).

📌 Medical & Treatment Data: Retained for 3 years (for legal compliance).

📌 Marketing Data: Retained until you opt out.

 

After this period, data is securely deleted or anonymized.

 

9. International Data Transfers

 

Some of our third-party service providers operate outside the UK & EEA (e.g., cloud storage, email services). In such cases, we ensure that:

 

✔ Data transfers comply with UK GDPR standards.

✔ Safeguards like EU-US Privacy Shield or contractual clauses are in place.

 

For more details, contact us at info@hkhammam.co.uk

 

10. Your Rights Under UK GDPR

 

You have the right to:

 

✅ Access your personal data.

✅ Request correction of inaccurate information.

✅ Request deletion of your data (subject to legal obligations).

✅ Restrict processing (e.g., stop marketing communications).

✅ Object to automated decision-making (if applicable).

✅ Withdraw consent at any time (for marketing & special category data).

 

To exercise your rights, email us at info@hkhammam.co.uk

 

11. Cookies & Tracking Technologies

 

We use cookies to:

 

🍪 Improve website functionality.

📊 Analyze visitor traffic (Google Analytics).

📧 Personalize your experience & marketing preferences.

 

You can control cookie settings via your browser. For more details, see our Cookie Policy.

 

12. Updates to This Privacy Policy

 

We may update this policy periodically. Any changes will be posted on our website, and we may notify you via email if significant updates occur.

 

Last updated: 2-21-2025

 

📧 For questions or concerns, contact us at info@hkhammam.co.uk

 

Summary (Plain English)

 

At HK Hammam & Spa, we respect your privacy. We collect only what’s necessary to provide our services, process payments, and enhance your experience. We do not sell your data. You have full control over your information, and you can request changes or opt-out at any time.

 

For full details, read the sections above or reach out to us!